There are several places to obtain help with HyperSpy:
The HyperSpy Gitter chat is a good placed to go for both troubleshooting and general questions.
Issue with installation? There are some troubleshooting tips built into the installation page,
If you want to request new features or if you’re confident that you have found a bug, please create a new issue on the HyperSpy GitHub issues page. When reporting bugs, please try to replicate the bug with the HyperSpy sample data, and make every effort to simplify your example script to only the elements necessary to replicate the bug.